We’ve updated our Complaints Policy
Following new guidance from the Housing Ombudsman on how landlords should handle complaints, we have reviewed and updated our complaints policy.
What does this mean for you?
We’ll always try to resolve complaints quickly and informally with you. If we can’t reach an outcome you’re satisfied with, we have a clear, two-stage formal complaints policy to follow.
We’ll use all feedback from our residents to make improvements to our service, and we’ll will let you know what we done.
You can find out more and read the full policy on our website.
Who was involved in the policy update?
We consulted with the Resident Involvement Board, to get their views on the draft policy, and incorporated their feedback into the final version. The policy was agreed by the Northamptonshire Rural Housing Association Board.
Let us know what you think
If you have any feedback on the updated policy, please get in touch, we’d love to hear it.
Published: 17 March 2021