Our performance

We’re committed to providing an excellent service for all our customers.
We constantly monitor our performance across all our services including customer service, repairs and maintenance, gas servicing and complaints.
How do we measure performance and what do we do with the information?
How do we report our performance?
It’s important that we’re transparent and open about our performance.
Our quarterly performance
Complaints performance July 2023 to September 2023
Previous performance
Complaints performance April 2023 to June 2023
Annual complaints performance April 2022 to March 2023
Complaints performance April 2022 to June 2022
Complaints performance January 2022 to March 2022
Complaints performance October 2021 to December 2021