- Your initial application will be reviewed by a member of our housing team.
- We'll carry out a further assessment with you via a phone interview.
- We may ask for supporting documents regarding your financial situation
If your application is approved:
We'll issue you with a voucher - either for a shop/retailer or energy supplier.
The easiest way to get the voucher to you is by email or text. If you don't have email or a mobile phone, we'll print the voucher and send it to you.
How long does it take?
Emergency support funds:
For emergency funds for food or energy your housing officer will normally aim to contact you to carry out an assessment within two working days. If your application is approved, the vouchers will be issued to you immediately.
Any other applications:
These will normally be processed within 5-10 working days. They are subject to supporting documents being received on request and funds being available. If your application is successful the vouchers should be issued the same day.