Our service promises
We want to ensure that we offer the best possible customer service we can.
We are committed to:
- continuously improving our performance and services to achieve the highest standards of excellence, and to
- promoting excellent, locally accountable customer services with opportunities for customer to actively participate in the management of their homes.
This means that we will always strive to go the extra mile and do our best for our customers.
When we cannot help, we will say so promptly and explain why. If your enquiry takes a long time for us to investigate or sort out, we will keep you informed of progress.
See what Our Part and Your Part is; or have a look at our booklet with all our service promises.
See how we are performing on repairs completion and rent arrears. We answered 95.87% of telephone calls within 20 seconds.
Please let us know if we have not provided what we promised or you would like to make a suggestion on how we can improve our services. From your feedback we can learn and improve our services to residents.