TSM 2023 SO

Have you made a complaint to NRHA in the last 12 months:

How satisfied or dissatisfied are you with NRHA's approach to complaints handling?

Complaints relative to the size of the landlord - based on the number of complaints the landlord receives for each 1000 homes they own:

• 0

Complaints responded to within Complaint Handling Code timescales:

• n/a

We asked those who answered the above question if they had ever reported a case of anti-social behaviour to NRHA:

Anti-social behaviour (ASB) cases relative to the size of the landlord - based on the number of ASB cases opened for each 1000 homes they own:

• 0 per 1000 homes

Actual number of ASB cases:

• 0 cases from 50 homes