Reporting a repair
Emergency, urgent and routine repairs: how to report them to us, and how quickly we'll respond
Repair responsibilites
Your and our responsibilities for repairs
Making improvements to your home
If you'd like to make changes to your home, please get our permission first
Our upgrades to your home
Over time your home will need improvements or upgrades, such as a new kitchen or bathroom
Damp, mould and condensation
If you're concerned about damp, mould or condensation in your home, let us know as soon as you can
Safety checks and servicing
We carry out regular safety checks and servicing of boilers, heat pumps and fires, electricity and other installations
Pest control
What we can - and can't - help with
Communal areas
How we maintain communal areas and shared amenities
Aids and adaptations
How to get special adaptations to make your home easier to live in