Useful links for residents
- Report a repair
- Report damp and mould
- Pay your rent
- Help and advice
- Making changes to your home
- Keeping a pet in your home
- How to end your tenancy
- Find out about service charges
- Find a policy
- Who is your housing officer?
- Customer promises
- Make a complaint
- About grounds maintenance
- Anti-social behaviour
About your tenancy
Your rights and responsibilities, making changes or ending your tenancy
Support and advice
Help to keep up your rent payments, arranging contents insurance and tips on living safely and well at different times of the year
Moving in
Moving into your home
Rent and service charges
How and when to pay
Repairs and improvements
Your and our responsibilities for repairs, how to report a repair, how quickly we'll respond and making improvements to your home
Damp, mould and condensation
We have a zero-tolerance approach to damp and mould and resolve any problems as quickly as possible
Safety checks and servicing
We carry out regular safety checks and servicing of boilers, heat pumps and fires, electricity and other installations
Keeping a pet
You need to get our permission to keep a pet in your home
Pest control
Dealing with infestations in your home
Anti-social behaviour
Responding to crime, nuisance and disturbance in your community