The Housing Ombudsman Service is an independent organisation that helps to resolve disputes between social housing tenants and landlords.
They investigate complaints about property management, repairs and tenant services, ensuring tenants are treated fairly and landlords follow housing regulations.
Disputes can be resolved through mediation or, where necessary, formal rulings.
The Housing Ombudsman Service sets out clear complaint-handling standards in the Complaint Handling Code.
This promotes fair treatment, effective dispute resolution and continuous improvement.
For more information:
- Website: www.housing-ombudsman.org.uk
- Email: info@housing-ombudsman.org.uk
- Phone: 0300 111 3000 (Monday, Wednesday, Thursday, Friday, 9am–5pm and Thursday 9am-3.30pm)
- Post: Housing Ombudsman Service, PO Box 1484, Unit D, Preston, PR2 0ET