How do we monitor performance?

Key Performance Indicators

The Association monitors performance against predetermined targets in areas of operation. The results are scrutinised by the Management Committee and the Performance Management Group. A copy of the current quarter results are availabe by clicking the link below:-

Housing Services:-

    Arrears Management
    Voids and Tenancy Management

Maintenance Services:-

    Repairs Completion Details
    Repairs Completion Summary
    Gas Servicing
    Repair Satisfaction


Satisfaction Surveys

The Association undertakes the following satisfaction survey:-

    -    Level of Satisfaction with the Telephone Answering Service
    -    Level of Satisfaction with new home
    -    Status Survey

If you require further information on the surveys carried out by the Association, please contact us.